RETURNS, REFUNDS & EXCHANGES

Please email us at info@keysthatkare.com or call 1-510-780-6150. The following information will be required:

  1. Invoice or order number
  2. Your full name and address, including the postal code
  3. Telephone contact number
  4. Email address
  5. Please give us the reason for your return (i.e. incorrect shipment, flawed product, not working etc.)
Refunds/Returns

Keys That Kare will assist you regarding our return policy. Please note that we will not refund any of our product(s) until an email is sent (info@keysthatkare.com) and has been authorized by management. Once approved, the item(s) must be returned within 21 days of receipt in its original packaging, unworn, unwashed and complete with original product labels. We have full consent and will reserve the right to refuse a refund for items returned that are not in its original packaging, unworn, unwashed and complete with original product labels. We will only refund the price of the item to the purchaser once it is received by us. Once the receipt has been received by Keys That Kare, please be aware that the credit to the purchaser’s account may take up to seven business days. 
Returning your KTK product is super easy…

We offer free shipping and return!
  • Please order your return label by sending us a message at info@keysthatkare.com or via our return form and we send it to you fast and easily via email.
  • Please note: We cannot accept parcels without postage!
  • All said & done, please allow us a few days to process.
  • Any questions? We’re looking forward to your call! +1 510.780.6150
Exchanges

For all exchanges, customer will be charged an exchange fee of $4.49 i.e. request for a different product type, size, color etc.). We also accept all major credit cards.